Customer Support

OmniTrends Jewellery Store – Customer Support

Welcome to OmniTrends Jewellery Store! We're here to ensure your experience with us is as sparkling and seamless as the jewellery we offer. Below you'll find answers to common questions and all the ways to get in touch with our support team.

Order & Shipping Information

When will my order ship?
Orders are typically processed within 1–3 business days. Once shipped, you will receive a tracking number via email.

How long does delivery take?

USA & Canada: 5–10 business days
UK & Europe: 7–14 business days
Rest of the World: 10–20 business days

Do you offer international shipping?
Yes! We ship worldwide with secure, trackable shipping options.

Product & Sizing Inquiries

How do I find my ring or bracelet size?
Visit our Jewellery Size Guide for tips and tools to measure accurately at home.

Are your pieces real gold/silver?
All product details are listed in the description. We offer both fine and premium-quality fashion jewellery made with sterling silver, gold plating, and other high-grade materials.

Returns & Exchanges

What’s your return policy?
We offer a 14-day return window from the date of delivery. Items must be unworn and in original packaging.

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Are returns free?
Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.

Payments & Security

What payment methods do you accept?
We accept, PayPal,

Is my payment secure?
Absolutely. Our checkout is powered by Shopify’s secure encrypted payment system.

📞 Contact Us

Need help? We're here for you.

📧 Email: omnitrendz.online@gmail.com
🕐 Hours: Monday–Friday, 9 AM – 6 PM (EST)

We aim to respond within 24 hours on business days.